Legal
Legal Notes
Regional restrictions
Unless explicitly stated otherwise, the information and products described here address corporate customers domiciled in the Netherlands. Products are only sold through specialised insurance brokers.
Your satisfaction with our services is important for us!
We would like to hear if you are satisfied with our services, but of course also if you are not. Please contact your relationship manager or your usual contact person at elipsLife. We take your suggestions, comments and complaints very seriously.
Can't we figure it out together? Then email your complaint (mention the reference number in your email) to xynpugra@ryvcfyvsr.pbz. Or send your complaint by post (mention the reference number in your letter) to:
Elips Life AG
Attn. the management
PO Box 282
2130 AG Hoofddorp
You will receive a substantive response to your complaint within 10 working days.
Our ambition is to take away your concerns. If you are not satisfied with our response, you can report your complaint to Kifid. You will also find tips for writing a complaint letter on the Kifid website.
What is Kifid?
Kifid is the abbreviation of the Complaints Institute for Financial Services. The complaints institute investigates whether the complaint is correct and what should be done. Kifid will handle your complaint independently and impartially. You can read everything about Kifid at www.Kifid.nl.
When do you report a complaint to Kifid?
You can contact Kifid if it appears that we cannot resolve your complaint. You must do this within 3 months after you have been informed of our position. Filing a complaint costs nothing. It is important to first see whether they can handle your complaint. You do this via the rapid test. You can find this rapid test at www.Kifid.nl.
What does Kifid do for you?
If Kifid can handle your complaint, they will mediate between you and the financial service provider. If this mediation is not successful, the Disputes Committee will make a decision. Please note that this may take some time.
You will find a lot of information on the Kifid website. Including about the internal complaints procedure of a financial service provider.
How can you reach Kifid?
Kifid
Postbus 93257
2509 AG Den Haag
email address: consumenten@kifid.nl
A complete overview of the contact details can be found here: Contact - Kifid
Disciplinary Board for Insurers (Tuchtraad Verzekeraars )
The Insurers Disciplinary Board supervises the conduct of insurers. It assesses complaints on the basis of binding self-regulation of the Dutch Association of Insurers.
Consumers cannot, in general, lodge their complaint directly with the Disciplinary Board. The Kifid can refer disciplinary complaints to the Tuchtraad. The Disciplinary Board assesses whether a complaint is well-founded or not. If a complaint is well-founded, the Disciplinary Board can impose punishment. A punishment can range from a warning to a reprimand. But also, for example, announcing the judgment with mentioning of the name of the insurer. The Disciplinary Board can also advise the Association on taking measures against an insurer. Such as termination of membership of the Association. The Disciplinary Board cannot impose damage compensation on the insurer.
Is the complaint about compliance with the Code of Conduct for Insurers, such as a quick and careful claim settlement? In that case, insurance customers and other interested parties who cannot turn to Kifid can file a complaint with the Disciplinary Board themselves.
Would you like more information? Consult the regulations of the Disciplinary Board on tuchtraadverzekeraars.nl
Statement on Engagement
Statement on Engagement and Shareholder participation as at 1st July 2023
Scope
With its headquarter in Ruggell, Elips Life Ltd. is authorised in Liechtenstein and adheres to the Persons and Companies Act (hereinafter: "PGR") of Liechtenstein.
Applicable Law
In Liechtenstein, the second Shareholder Rights Directive of the European Union (ARUG II, Directive (EU) 2017/828) has been transposed into domestic law via the PGR. Elips Life Ltd. (hereinafter: "Elips Life") is a company which conducts life insurance business in Liechtenstein and thus qualifies as an institutional investor pursuant to Art. 367a PGR. Pursuant to Art. 367h PGR, Elips Life is obliged to either publish its participation policy regarding participations in listed companies on its website or to publicly explain why it has decided not to do so (comply or explain). In the case of participation in listed companies, a distinction must be made between a) the management of shares in the company's own portfolio and b) those shares which Elips Life holds for the account and risk of the policyholder(s) within the scope of unit-linked and unit-linked life insurance or pension insurance solutions.
Information according to art. 367h PGR – participation policy
Elips Life does not directly invest in securities and does not provide or engage in regulated investment activities. Elips Life also did not hold any equity investments as at 31 December 2023.
Elips Life does not hold any shares in its own portfolio, either directly or indirectly, and does not plan to invest in this asset class in the near future.
For the aforementioned reasons, a participation policy within the meaning of Art. 367h para 1 PGR is not adopted and not exercised by Elips Life. Information in this regard in the sense of Art. 367h para 2 PGR is therefore omitted.
Information pursuant to Art. 367i PGR Investment strategy and agreements with asset managers
Elips Life relies on Swiss Life Asset Managers France which is a portfolio management company under the supervision of the French financial market supervisory authority (Autorité des Marchés Financiers) inter alia authorised to manage assets on behalf of third parties. As part of its main responsibilities, Swiss Life Asset Managers establishes the Swiss Life Group's investment strategy and long-term investment views; manages and oversees the investment assets and related processes; provides investment and operational services to the Group, Business Divisions and legal entities, as well as support and advise on strategic projects, transactions and portfolio management. The strategic mandate given to Swiss Life Asset Managers is comprised of the management of the investment assets generated through the activities of Elips Life and advising Elips Life where appropriate.
Swiss Life Asset Managers’ objective is to maximise risk-adjusted performance in line with targets set at Group and entity levels. Swiss Life Asset Managers also considers other objectives and constraints specific to each entity with respect to investments to define the optimal asset allocation under the defined Group investment strategy.
There is no incentivisation of the asset manager. Swiss Life Asset Managers provides support and advice regarding changes to the entity Strategic Asset Allocation (“SAA”). The guidance is given according to the characteristics of the entity’s underlying re/insurance liabilities to achieve defined financial and risk objectives which are based predominantly on a long-term market outlook.
The Swiss Life Asset Managers governance framework governs the investment decision process.
The arrangement with the Swiss Life Asset Managers is ongoing.
Privacy Policy
Website users
Edition 03.2024
It is a central concern of elipsLife that your data is handled responsibly. In this privacy policy, we explain how and for what purpose we obtain and process your personal data that we collect via the elipsLife website, www.elipsLife.com, and associated services (hereinafter also referred to as the “website”) and which statutory data protection rights you have.
1. Data controller
The data “controller” is Elips Life Ltd, Industriestrasse 56, 9491 Ruggell, Liechtenstein and its branch offices (collectively “elipsLife” or “we” or “us”). Elips Life Ltd is part of the International division of the Swiss Life Group.
Should you have any questions regarding this information or how elipsLife processes your personal data, please contact our Data Protection Officer at pbzcyvnapr@ryvcfyvsr.pbz.
2. What data we collect when you use our website
When you access our website, elipsLife collects the following data:
- Your contact details, such as name, address, telephone number and e-mail address
- Information you can give us when you contact us
- If you accept cookies, please read our Cookie Policy
3. Cookies, web tracking and similar technologies
When you visit our website, we automatically collect information such as your IP address (the unique address that identifies your device from all others on the internet), the type of device you use (e.g. tablet, phone or PC), and cookies from your device.
Our website contains web technologies that collect information from your movements on our website and the information you enter. We use this information to improve the design of our website and the services we provide to you by improving the customer experience.
Cookies are also used to compile anonymous website usage statistics, prevent fraud and measure the effectiveness of our services.
For more information about cookies and web tracking, see our Cookie Policy.
4. For what purposes we use your data
Together with carefully selected third parties, we collect and use your data to comply with our legal obligations and use it for the following legitimate business purposes:
- To communicate with you about products you own or services you use;
- To detect and prevent fraud and other criminal offences;
- To verify your identity when you contact us or use our services;
- To find out your views on our services;
- To conduct statistical analyses and to develop and improve the products and services we offer;
- To operate, test and secure our IT systems, offices and facilities;
- To maintain our accounts and records;
- To investigate and handle complaints and to answer queries.
We keep the amount of data collected and the extent of processing to the minimum required to fulfil these legitimate business purposes.
5. Retention period
Your data will only be retained for as long as it is necessary to fulfil the purposes for which it was collected and as long as we are legally or contractually obliged to retain it.
6. Parties with whom we share data
As required, we will only pass on your personal data as follows:
- to other Swiss Life International companies or companies affiliated to us
- to affiliated companies, including reinsurance companies, and our other suppliers and service providers (for the services offered to us; see the list of service providers)
7. Where we transfer data to
elipsLife may also transfer your data to other countries of the European Economic Area (EEA). According to the Federal Council, these states guarantee secure and trustworthy data protection.
8. Automated decision-making and profiling
We do not carry out any profiling or make automated decisions for the users of our website.
9. Your rights
You have certain rights as defined by the relevant legal conditions and framework. You have the right:
1. To request information from us as to whether and which data we process about you;
2. To request that your data be corrected by us if it is inaccurate;
3. request that we delete your data, provided that there are no legal obligations to retain it or we are not obliged or authorized to process it further;
4. object to our processing (this will generally make it impossible for us to provide services);
5. request that your personal data be transferred directly from us to another controller, if this is technically possible;
If you wish to exercise your data protection rights, please contact us in writing at pbzcyvnapr@ryvcfyvsr.pbz or by post (Elips Life Ltd, Compliance, Industriestrasse 56, LI-9491 Ruggell).
If you are not satisfied with the information provided, you can also contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern (e-mail: info@edoeb.admin.ch) or the Data Protection Office (DSS), Kirchstrasse 8, P.O. Box 684, LI-9490 Vaduz (e-mail: info.dss@llv.li).
10. Updating our privacy policy
elipsLife reserves the right to modify this privacy policy without prior notice to take account of current statutory provisions and changed business procedures. We will actively inform persons whose contact details are registered with us about major changes as and when they occur, provided this is possible without disproportionate effort. As a general rule, the data protection declaration in its current version at the start of processing applies for data processing. This data protection declaration does not form part of the contract.
Statement on data processing agreement between employer and insurer
Data processing agreement not necessary for employee insurance
As an employer, you do not need to enter into a processing agreement when you enter into an agreement with elipsLife for the insurance of your employees.
Although you provide us with personal data of employees for this purpose, this does not make elipsLife a "Processor" within the meaning of the law.
This is evident from the General Data Protection Regulation[1] and the interpretation given to it by the Ministry of Justice and Security[2] . The mere fact that a third party processes employee data on behalf of an employer does not make it a 'Processor'.
A third party may also have the position of a 'Controller' on the basis of privacy laws and regulations. This is the case if the processing of the employees' data is not a primary task for the benefit of the employer, but logically results from a form of service offered by the third party. This situation occurs in the case of the provision of services by an insurer to the employer in the case of employee insurance schemes. elipsLife determines the purposes and means of the data processing and is therefore the data controller.
Of course, as a controller, elipsLife is still obliged to handle the employee data obtained with great care in accordance with the privacy rules of the General Data Protection Regulation. In our Privacy Statement[3] you can read how elipsLife implements this. As a member of the Dutch Association of Insurers, elipsLife is also bound by the Code of Conduct for the Processing of Personal Data by Insurers[4], in which the explanatory notes to section 10 also explain that insurers act as controllers in the employer-insurer relationship.
[1] General Data Protection Regulation, art. 4.7 and 4.8, p. 33
[2] General Data Protection Regulation (autoriteitpersoonsgegevens.nl) Manual
[4] Code of Conduct for the Processing of Personal Data by Insurers
Cookie Policy
Cookie Policy
About this Cookie Policy
This policy explains what cookies are and how elipsLife uses them. For information on how elipsLife uses, stores and processes your personal data please see Privacy Policies on respective country sites.
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. Cookies help us analyse web traffic, visits to our website and enhance user experience by tailoring to your likes and dislikes which is done by gathering and remembering information about your preferences.
We only use this information for statistical analysis purposes and the data is anonymised or aggregated.
Overall, cookies help us provide you with a better website, by enabling us to understand which pages you find useful and which you do not. We would only use cookies with your permission unless these are required to operate the website.
Manage cookies
You can choose to accept or decline cookies and you can always update your preferences.
We use the following types of cookies:
Strictly Necessary Cookies (always active)
These cookies allow us to count visits and access sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. It is not possible to draw any direct conclusions about your personality. The collected data is only used for analysis and no other purposes. The data is not shared or connected with data from other websites. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Use of Matomo Analytics
We are continuously aiming to improve our internet presence and to understand and optimize the functionality of our website. To achieve this aim, we need to know how our website is used. For this purpose we make use of Matomo Analytics (“Matomo”), an open source analytics platform, used to measure, collect, analyse and report visitors data. Matomo has its headquarters in Wellington, New Zealand and their Cloud service is hosted in Europe.
Matomo analyses the behavior of the website visitors in order to identify potential pitfalls, such as not found pages, search engine indexing issues, most appreciated content etc. Based on the data collected, Matomo is generating the reports for us to take the appropriate actions, for instance changing the layout, publishing some fresh content, fixing the search engine indexing issues etc. In its analyses Matomo also uses cookies, which enable it to analyse your use of our website. All information these cookies collect is aggregated and therefore anonymous. The information concerning your use of our websites collected using cookies is not transmitted to any country outside of the EU and Switzerland, connected with data from other websites or used for any other purposes than to analyse the behavior of the visitors of our website.
To safeguard your privacy, your IP address, which is like a postal address and makes it possible to contact you via the internet, is anonymised before it is saved, so that it can no longer be traced to a particular terminal.
You can prevent anytime data generated by the cookies with regard to your use of the website from being registered by disabling the Performance Cookies.
Imprint
Imprint
Elips Life AG
Industriestrasse 56
9491 Ruggell
T: + 423 239 95 55
contact@elipslife.com
Statutory office of the companies:
Elips Life Ltd, Ruggell: Commercial Register: FL-0002.304.360-5
Elips Life Ltd, Ruggell, Dutch branch in Hoofddorp: Kamer van Koophandel nummer: 51782987
Fraudebeleid
Fraudebeleid
Bij elipsLife draait alles om vertrouwen. Wij gaan ervan uit dat onze klanten eerlijk zijn en correcte informatie verstrekken bij het aanvragen van een verzekering of het indienen van een schadeclaim. Helaas komt het soms voor dat dit vertrouwen wordt misbruikt. Daarom hebben wij duidelijke afspraken over hoe wij omgaan met fraude.
Wat verstaan wij onder fraude?
Fraude is het opzettelijk geven van onjuiste of onvolledige informatie met als doel financieel voordeel te behalen. Denk bijvoorbeeld aan:
- Het verzwijgen van belangrijke informatie bij het aanvragen van een verzekering
- Het indienen van een schade die niet heeft plaatsgevonden
- Het aanpassen van nota’s of bedragen
- Het overdrijven van schade of letsel
Waarom bestrijden wij fraude?
Fraude raakt ons allemaal. Het zorgt ervoor dat premies hoger worden dan nodig. Door fraude actief te bestrijden, houden we onze producten betaalbaar en zorgen we ervoor dat uitkeringen terechtkomen bij klanten die daar recht op hebben.
Hoe gaan wij om met fraude?
Wij nemen verschillende maatregelen om fraude te voorkomen en op te sporen:
- We controleren gegevens bij het aanvragen van een verzekering en bij schadeclaims. Controleren of iemand op een sanctielijst staat gebeurt daarnaast ook periodiek.
- We werken samen met partijen zoals Stichting CIS (zie www.stichtingcis.nl voor meer informatie), het Centrum Bestrijding Verzekeringscriminaliteit (CBV) van het Verbond van Verzekeraars.
- We kunnen gebruikmaken van nader onderzoek, zoals het controleren van openbare bronnen of in uitzonderlijke gevallen het inschakelen van een onderzoeksbureau.
Wat gebeurt er bij bewezen fraude?
Als blijkt dat er sprake is van fraude, kunnen wij maatregelen nemen, zoals:
- Het weigeren of terugvorderen van een uitkering
- Het beëindigen van alle verzekeringen die u met ons heeft afgesloten
- Het registreren van persoonsgegevens in een incidentenregister
- Het registreren van persoonsgegevens bij Stichting CIS
- Het verhalen van gemaakte (onderzoeks)kosten (bijv. via SODA; zie www.so-da.nl voor meer informatie)
- Het doen van aangifte bij de politie
- Wij brengen u schriftelijk op de hoogte van de te nemen maatregelen.
Hoe verwerken we uw persoonsgegevens?
Over het verwerken van uw persoonsgegevens leest u meer in ons privacystatement (Legal - elipsLife)
Wat kunt u doen bij twijfel?
We begrijpen dat het soms lastig is om te weten welke informatie u moet aanleveren. Twijfelt u ergens over? Neem dan gerust contact op met uw adviseur of met elipsLife. We helpen u graag verder en voorkomen zo misverstanden.