Legal

Legal

Your satisfaction with our services is important for us!

We would like to hear if you are satisfied with our services, but of course also if you are not. Please contact your relationship manager or your usual contact person at elipsLife. We take your suggestions, comments and complaints very seriously.

Can't we figure it out together? Then email your complaint (mention the reference number in your email) to xynpugra@ryvcfyvsr.pbz. Or send your complaint by post (mention the reference number in your letter) to:

Elips Life AG
Attn. the management
PO Box 282
2130 AG Hoofddorp


You will receive a substantive response to your complaint within 10 working days.

Our ambition is to take away your concerns. If you are not satisfied with our response, you can report your complaint to Kifid. You will also find tips for writing a complaint letter on the Kifid website.

What is Kifid?

Kifid is the abbreviation of the Complaints Institute for Financial Services. The complaints institute investigates whether the complaint is correct and what should be done. Kifid will handle your complaint independently and impartially. You can read everything about Kifid at www.Kifid.nl.

When do you report a complaint to Kifid?

You can contact Kifid if it appears that we cannot resolve your complaint. You must do this within 3 months after you have been informed of our position. Filing a complaint costs nothing. It is important to first see whether they can handle your complaint. You do this via the rapid test. You can find this rapid test at www.Kifid.nl.

What does Kifid do for you?

If Kifid can handle your complaint, they will mediate between you and the financial service provider. If this mediation is not successful, the Disputes Committee will make a decision. Please note that this may take some time.

You will find a lot of information on the Kifid website. Including about the internal complaints procedure of a financial service provider.

How can you reach Kifid?

Kifid
Postbus 93257
2509 AG Den Haag
email address: consumenten@kifid.nl
A complete overview of the contact details can be found here: Contact - Kifid

Disciplinary Board for Insurers (Tuchtraad Verzekeraars )

The Insurers Disciplinary Board supervises the conduct of insurers. It assesses complaints on the basis of binding self-regulation of the Dutch Association of Insurers.

Consumers cannot, in general, lodge their complaint directly with the Disciplinary Board. The Kifid can refer disciplinary complaints to the Tuchtraad. The Disciplinary Board assesses whether a complaint is well-founded or not. If a complaint is well-founded, the Disciplinary Board can impose punishment. A punishment can range from a warning to a reprimand. But also, for example, announcing the judgment with mentioning of the name of the insurer. The Disciplinary Board can also advise the Association on taking measures against an insurer. Such as termination of membership of the Association. The Disciplinary Board cannot impose damage compensation on the insurer.

Is the complaint about compliance with the Code of Conduct for Insurers, such as a quick and careful claim settlement? In that case, insurance customers and other interested parties who cannot turn to Kifid can file a complaint with the Disciplinary Board themselves.

Would you like more information? Consult the regulations of the Disciplinary Board on tuchtraadverzekeraars.nl

Regional restrictions

Unless explicitly stated otherwise, the information and products described here address corporate customers domiciled in the Netherlands. Products are only sold through specialised insurance brokers.

Statement on Engagement

Statement on Engagement and Shareholder participation as at 1st July 2023

Scope
With its headquarter in Ruggell, Elips Life Ltd. is authorised in Liechtenstein and adheres to the Persons and Companies Act (hereinafter: "PGR") of Liechtenstein.

Applicable Law
In Liechtenstein, the second Shareholder Rights Directive of the European Union (ARUG II, Directive (EU) 2017/828) has been transposed into domestic law via the PGR. Elips Life Ltd. (hereinafter: "Elips Life") is a company which conducts life insurance business in Liechtenstein and thus qualifies as an institutional investor pursuant to Art. 367a PGR. Pursuant to Art. 367h PGR, Elips Life is obliged to either publish its participation policy regarding participations in listed companies on its website or to publicly explain why it has decided not to do so (comply or explain). In the case of participation in listed companies, a distinction must be made between a) the management of shares in the company's own portfolio and b) those shares which Elips Life holds for the account and risk of the policyholder(s) within the scope of unit-linked and unit-linked life insurance or pension insurance solutions.

Information according to art. 367h PGR – participation policy
Elips Life does not directly invest in securities and does not provide or engage in regulated investment activities. Elips Life also did not hold any equity investments as at 31 December 2023.

Elips Life does not hold any shares in its own portfolio, either directly or indirectly, and does not plan to invest in this asset class in the near future.

For the aforementioned reasons, a participation policy within the meaning of Art. 367h para 1 PGR is not adopted and not exercised by Elips Life. Information in this regard in the sense of Art. 367h para 2 PGR is therefore omitted.

Information pursuant to Art. 367i PGR Investment strategy and agreements with asset managers
Elips Life relies on Swiss Life Asset Managers France which is a portfolio management company under the supervision of the French financial market supervisory authority (Autorité des Marchés Financiers) inter alia authorised to manage assets on behalf of third parties. As part of its main responsibilities, Swiss Life Asset Managers establishes the Swiss Life Group's investment strategy and long-term investment views;  manages and oversees the investment assets and related processes; provides investment and operational services to the Group, Business Divisions and legal entities, as well as support and advise on strategic projects, transactions and portfolio management.  The strategic mandate given to Swiss Life Asset Managers is comprised of the management of the investment assets generated through the activities of Elips Life and advising Elips Life where appropriate.

Swiss Life Asset Managers’ objective is to maximise risk-adjusted performance in line with targets set at Group and entity levels. Swiss Life Asset Managers also considers other objectives and constraints specific to each entity with respect to investments to define the optimal asset allocation under the defined Group investment strategy.

There is no incentivisation of the asset manager. Swiss Life Asset Managers provides support and advice regarding changes to the entity Strategic Asset Allocation (“SAA”). The guidance is given according to the characteristics of the entity’s underlying re/insurance liabilities to achieve defined financial and risk objectives which are based predominantly on a long-term market outlook.

The Swiss Life Asset Managers governance framework governs the investment decision process.

The arrangement with the Swiss Life Asset Managers is ongoing.

 

 

Privacy Policy

Cookie Policy

Imprint

Imprint

Elips Life AG
Industriestrasse 56
9491 Ruggell


T: + 423 239 95 55
contact@elipslife.com


Statutory office of the companies:

Elips Life Ltd, Ruggell: Commercial Register: FL-0002.304.360-5
Elips Life Ltd, Ruggell, Dutch branch in Hoofddorp: Kamer van Koophandel nummer: 51782987 

Whistleblowing

Whistleblowing

Fraudebeleid

Fraudebeleid

Bij elipsLife draait alles om vertrouwen. Wij gaan ervan uit dat onze klanten eerlijk zijn en correcte informatie verstrekken bij het aanvragen van een verzekering of het indienen van een schadeclaim. Helaas komt het soms voor dat dit vertrouwen wordt misbruikt. Daarom hebben wij duidelijke afspraken over hoe wij omgaan met fraude.

Wat verstaan wij onder fraude?

Fraude is het opzettelijk geven van onjuiste of onvolledige informatie met als doel financieel voordeel te behalen. Denk bijvoorbeeld aan:

- Het verzwijgen van belangrijke informatie bij het aanvragen van een verzekering

- Het indienen van een schade die niet heeft plaatsgevonden

- Het aanpassen van nota’s of bedragen

- Het overdrijven van schade of letsel

Waarom bestrijden wij fraude?

Fraude raakt ons allemaal. Het zorgt ervoor dat premies hoger worden dan nodig. Door fraude actief te bestrijden, houden we onze producten betaalbaar en zorgen we ervoor dat uitkeringen terechtkomen bij klanten die daar recht op hebben.

Hoe gaan wij om met fraude?

Wij nemen verschillende maatregelen om fraude te voorkomen en op te sporen:

- We controleren gegevens bij het aanvragen van een verzekering en bij schadeclaims. Controleren of iemand op een sanctielijst staat gebeurt daarnaast ook periodiek.

- We werken samen met partijen zoals Stichting CIS (zie www.stichtingcis.nl voor meer informatie), het Centrum Bestrijding Verzekeringscriminaliteit (CBV) van het Verbond van Verzekeraars.

- We kunnen gebruikmaken van nader onderzoek, zoals het controleren van openbare bronnen of in uitzonderlijke gevallen het inschakelen van een onderzoeksbureau.

Wat gebeurt er bij bewezen fraude?

Als blijkt dat er sprake is van fraude, kunnen wij maatregelen nemen, zoals:

- Het weigeren of terugvorderen van een uitkering

- Het beëindigen van alle verzekeringen die u met ons heeft afgesloten

- Het registreren van persoonsgegevens in een incidentenregister

- Het registreren van persoonsgegevens bij Stichting CIS

- Het verhalen van gemaakte (onderzoeks)kosten (bijv. via SODA; zie www.so-da.nl voor meer informatie)

- Het doen van aangifte bij de politie

- Wij brengen u schriftelijk op de hoogte van de te nemen maatregelen.

Hoe verwerken we uw persoonsgegevens?

Over het verwerken van uw persoonsgegevens leest u meer in ons privacystatement (Legal - elipsLife)

Wat kunt u doen bij twijfel?

We begrijpen dat het soms lastig is om te weten welke informatie u moet aanleveren. Twijfelt u ergens over? Neem dan gerust contact op met uw adviseur of met elipsLife. We helpen u graag verder en voorkomen zo misverstanden.